Rugberry support
A little help.
Get back to a softer desktop.
Reach a person
In the app, choose Contact Support in Access & Support. Your editable email draft includes the app version, macOS version, access status and Support ID, so we can find your purchase record.
Or email us here. Describe what happened, what you expected and which version of Rugberry you use. Please leave out passwords, payment details and private desktop files.
Email support ↗info@brry.co · We receive only what you choose to send. How support information is handled
Common questions
Already bought Rugberry?
Use Restore Purchases in the app with the Apple Account used for the original purchase. A lifetime unlock is a one-time purchase, not a subscription. If access still looks wrong, use Contact Support in the app and keep the Support ID in your draft.
When is Invisible available?
Invisible is coming in the next app update and will be included in the lifetime unlock for existing owners. The following wallpaper guidance applies to versions with Invisible.
Invisible wallpaper access
Invisible needs a readable, supported static wallpaper image. If the app asks for access, select that wallpaper image with the macOS file picker. Previewing a different background does not apply it to your desktop; changing the system wallpaper requires the separate confirmation.
If it happens only on one desktop Space or after changing wallpapers, tell us which Space and display you used and the steps that reproduce it.
Want your desktop back?
Lift a corner, switch off the rug from its menu-bar controls, or quit Rugberry. The cover does not move, delete or change permissions on your files.
Where are the settings?
Open Rugberry from Applications or use its menu-bar icon to open Appearance & Controls. Rugberry runs in the menu bar without a Dock icon.
Turn off usage sharing
Open Access & Support → Access options → Privacy settings and turn off Share basic app usage (optional). This does not affect your paid access. See the privacy policy for what this changes.